eCommerce FAQs (Third Party Store)

What if PayPal isn't working on the Special Offer store?

The Special Offer store includes Square and Stripe payment methods. For more information, see Online Payments (Third Party Store).

How do you activate the Special Offer store?

On any site without a store, in the left panel, click eCommerce and click Add to site on the free special offer store plan.

What does the Special Offer store cost after 2020?

The Special Offer store is free until December, 2020. You will be notified by email to upgrade your store to any plan that fits your requirements.

The wrong products categories are displaying in the store.

To update the product categories, remove the store navigation, republish your site, and revert to a site backup that includes the navigation. Republish the site. The product categories will update.

How many categories and subcategories can I display in my store?

Up to a total of 100 categories and subcategories may be displayed in your store.

For example, if you have 10 categories and each of those 10 contains 50 subcategories, only 2 categories will be displayed with 50 subcategories in each.

Do I need to work with an external partner to provide shipping labels?

To provide shipping labels, you can install applications from the store control panel, or add Zapier to your store to sync with Shippo.

Why does the checkout page take customers to a different URL?

If your site uses an insecure HTTP connection, the checkout page redirects to the customer's instant site, protected by SSL. For more information, see Add SSL or HTTPS.

My Special Offer promo store doesn't allow customers to check out.

If your only payment method configured is PayPal, customers will not be able to check out. The Special Offer store includes Stripe and Square payment methods. To use PayPal, you must upgrade your store. For more information, see Online Payments (Third Party Store).

How do I connect Facebook with Pixel?

For more information, see Facebook Tracking Pixels.

How do I limit the number of times an e-good to download link can be used?

To limit the number of times an e-good or download link is used, in the left panel, click eCommerce, and then click Manage Store. Click General, and then click Cart & Checkout. Scroll to the E-goods section. For more information, see E-Goods or Digital Downloads (Third Party Store).

How do I set a minimum purchase quantity for a specific product?

Currently, there is no built-in way to set a minimum purchase quantity for a specific product. However, to add a minimum or maximum order total, go to the store control panel, click Settings, and then click Cart & Checkout. Set the minimum or maximum allowed order subtotal.

How do I request specific information from the customer at checkout?

You need to add custom labels to checkout by installing the Store Label Editor. For more information, see Customize Store Design (Third Party Store).

How do I add different options to a product in the store?

Go to the store control panel, click Catalog, and then click Products. Click the Options tab. For more information, see Product Options (Third Party Store).

Why are invoices and order confirmation emails in a different language?

If the customer's browser is using the same language as the Store, they will receive emails in that language. However, the store owner will only see the invoices and email confirmations in the language the store dashboard is set to, which is the same language as the customer's dashboard.

The store owner is not receiving emails from the store.

To add the correct email to the store control panel, click Settings, Mail, and scroll to the Mail Settings. Click Change next to the mail addresses. For more information, see Email Notifications (Third Party Store).

How can I set discounts in the store?

Go to the store control panel, click Marketing, and then click Discount Coupons. For more information, see Discount Coupons (Third Party Store).

Can my product titles contain special characters?

The store does not support product titles with special characters. For example, the product title Chanel n°5 will cause the page to break and it will not work correctly.